Understanding
T&C
Privacy Policy
This Privacy Policy governs the manner in which Erobern Technology Solutions Pvt Ltd (hereinafter referred to as "ERONIX," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users (hereinafter referred to as "you" or "your") of the ERONIX website (the "Site") hosted on the Wix platform and any related services, products, and applications offered by ERONIX.
1. Information Collection
We may collect personal identification information from users in various ways, including but not limited to when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and other relevant details. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.
2. Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer or device, technical information about users' means of connection to our Site, such as the operating system, Internet service providers utilized, and other similar information.
3. Web browser cookies
Our Site hosted on the Wix platform may use cookies to enhance user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
4. Payment Gateway
Payments for transactions on our Site are processed through Razorpay, a secure payment gateway. Your payment information is encrypted and securely transmitted to Razorpay for processing. ERONIX does not store or have access to your complete payment information, such as credit card numbers. We encourage you to review Razorpay's Privacy Policy and Terms of Service for further information on how they handle your payment information.
5. How we use collected information
ERONIX may collect and use users' personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
- To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use the email address to send users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
6. How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures provided by Wix and Razorpay to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
7. Sharing your personal information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
8. Changes to this privacy policy
ERONIX has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
9. Your acceptance of these terms
By using this Site, you signify your acceptance of this policy
Refunds & Cancellation Policy
At ERONIX, we prioritize your satisfaction with every purchase made from our website. While we strive to ensure a seamless shopping experience, we understand that there may be instances where cancellations or refunds are necessary. We are committed to facilitating this process efficiently while upholding fair policies and standards. Please review the following policy carefully to understand your rights and responsibilities regarding refunds and cancellations:
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1. Cancellations:
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Cancellation Deadline: Orders placed on our website may be canceled before the product is dispatched from our warehouse. Once the product is dispatched, cancellations will not be entertained.
Cancellation Procedure: To initiate a cancellation, please contact our customer support team at [provide contact details] at your earliest convenience. We will endeavor to accommodate your request if the product has not yet been dispatched.
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2. Refunds:
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Eligibility for Refunds: Refunds will be issued under the following circumstances:
If the product received is damaged, defective, or does not match the description provided on the website.
If the product fails to be delivered within the stipulated timeframe.
Refund Process: Upon approval of your refund request, we will initiate the refund to your original method of payment (e.g., credit card, debit card, or Razor Pay). Please allow for a processing period, subject to your payment provider's policies.
Non-Refundable Items: Certain products may not be eligible for refunds, including downloadable software, personalized items, or products explicitly marked as non-refundable. Please refer to the product description for further details.
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3. Refund Disputes:
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Dispute Resolution: In the event of any dispute regarding refunds or cancellations, we encourage you to contact our customer support team promptly. We will make every effort to resolve the matter fairly and expeditiously.
4. Payment Gateway:
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Razor Pay: Payments on our website are securely processed through Razor Pay, a trusted payment gateway. By completing a purchase on our platform, you agree to adhere to Razor Pay's terms of service and privacy policy. For payment-related inquiries or disputes, please refer to Razor Pay's customer support.
5. Additional Information:
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Return Shipping Responsibility: For eligible returns, customers are responsible for shipping the product back to our warehouse at their own expense. We recommend using a trackable shipping service for added security and assurance.
Refund Approval Process: Upon receiving the returned product, our team will conduct a thorough inspection to ensure it meets the criteria for a refund as outlined in our policy. Refunds will be approved only if the product complies with our return guidelines.
Refund Notification: Once the refund is processed, customers will receive an email notification confirming the completion of the refund transaction. Please allow for processing time based on your payment provider's policies.
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Coupon Code Redemption: For refunds issued as Coupon Codes for cash on delivery (COD) orders, customers can redeem the Coupon Code during their next purchase on our website. The Coupon Code will be applicable towards future orders and will have its respective validity period.
Product Warranty: Products eligible for refunds or returns may still be covered under their respective warranty policies. Customers are advised to review the warranty terms and conditions provided with the product or contact our customer support team for assistance.
Customer Support Assistance: Our dedicated customer support team is available to address any questions, concerns, or assistance regarding refunds, cancellations, or any other inquiries related to your shopping experience with ERONIX. Feel free to reach out to us for prompt assistance.
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6. Policy Updates:
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Changes to Policy: ERONIX reserves the right to amend or update this Refunds and Cancellations Policy at any time without prior notice. Any revisions will be effective immediately upon posting on our website. We encourage you to periodically review this policy for any changes.
7. Contact Us:
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If you have any questions or concerns regarding our Refunds and Cancellations Policy, please do not hesitate to reach out to us at support@eronix.in. Our customer support team is available to assist you and address any inquiries you may have.
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By making a purchase on our website, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Refunds and Cancellations Policy.
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Shipping Policy
Purchases are shipped from our own or third-party warehouses/stores or offices from various points in India. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.
Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
Goods will need to be signed upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
In case your order has not been delivered but is reflecting “Delivered” on the tracking link, please inform us within 24 hours.
Warranty Terms & Replacement Policy
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Warranty Terms:
Products come with a 1-year warranty against any manufacturing defects or non-functioning of features claimed on our official website. The warranty period starts from the date of delivery to the customer.
Replacement Policy:
Replacement is allowed within 10 days of product receipt by the customer. Replacement or refund will only be provided if the product is in intact condition, in its original packaging, and with all accessories.
Product Registration:
All products must be registered within 7 days of receiving the product, regardless of whether they were purchased online or offline.
Warranty Exclusions:
Warranty is not applicable in cases of damage due to customer abuse, unauthorized repair, misuse, accidental damage, or non-compliance with specified usage instructions.
Warranty Claim Procedure:
Customers need to raise a query on support@eronix.in to claim warranty benefits.
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Additional Information
Warranty is not applicable
In case of any damage to the product due to customer abuse, repair by unauthorized persons, misuse, attack or damage by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, exposure to extreme temperatures, atmospheric conditions, water logging, non-specified charger usage, breaking or cutting of wires, improper or reckless use, defects developed due to causes beyond control such as lightning, abnormal voltage, or acts of God.
Deterioration or peeling of the color of the product due to normal wear & tear or usage.
Overcharging, use of batteries, power supplies, or any other sources of power not recommended by the manufacturer.
The Eronix customer service team reserves the right to make the final decision for all potential warranty claims for service or same color preference (depending upon stock availability).
Products won in giveaway/award/referral programs are not covered under the above-stated warranty by Eronix.
In the case of order cancellation for the purchase made via discount/offer code, the original code will become invalid and cannot be refunded back in its original form. Eronix is not entitled to re-issue a new discount/offer code to the customer once the original code is redeemed.
For purchases made via discount/offer code - Only the payment made on Eronix's website is eligible for a refund. Please contact the respective discount/offer partner for the refund related to the amount paid to purchase the discount/offer (if any).
Product Price & Changes
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this web site are in Indian Rupees. For international cards used on the site, the banks' applicable exchange rate and charges will apply. We have no jurisdiction over this, and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice.
Our products are liable for GST in India.
Shipping and handling rates may vary based on product price, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out, and consumers will know about this before making payments.
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